NOTE: This program covers affected iMacs for three years after the first retail sale of the unit or until April 12, 2013, whichever provides longer coverage. Apple will continue to evaluate repair data and will provide further repair updates to this program as needed. If it has been more than three years since you purchased your qualifying iMac, please be sure you get your qualifying iMac checked in to our Service Department before it closes at 6 PM Friday, April 12th.
If you purchased (and registered) an iMac during 2009 to 2011, you probably received an email from Apple recently. According to Apple, “certain Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.”
As an Apple Authorized Service Provider, Connecting Point has the ability to fulfill replacements under this program. But receiving the email doesn’t necessarily mean you own a qualifying iMac model. Before you bring it to our Service Department, we recommend you first plug in its serial number here.
Here’s the easiest way to submit your iMac’s serial number: First, go under the Apple menu and select “About This Mac.” Then click the “More info” button. You can now select and copy your serial number, and paste it into the link above.
Once you have verified your iMac qualifies for a hard drive replacement, Connecting Point SERVICE will be happy to take care of everything for you. However, we’ve already had a tremendous number of customers bringing their iMacs in, and this is affecting our normally swift turnaround times. We suggest contacting us to set up a date and time to bring your iMac in. This will help insure you get your computer back as quickly as possible.
There is no charge for replacing your Seagate hard drive and restoring your iMac back to its factory defaults. This means restoring the apps and data from the old hard drive is then up to you.
If you’d like us to not only replace the hard drive and restore your iMac to factory defaults, but to also migrate all your apps and data from the old drive to the new, we’ll charge $95.
If you’d like us to replace the hard drive, restore your iMac to factory defaults, migrate all your apps and data from the old drive to the new, and set up Time Machine (Apple’s peerless “set and forget” automatic backup solution) on a new external USB backup drive,* we’ll still charge you just $95. (We’ll even include your first Time Machine backup!)
UPDATE [02.05.13]: This program is scheduled to end on April 12th, 2013. If you have a qualifying iMac model, we urge to make arrangements with us immediately to get its hard drive replaced.
*External USB hard drive must be new, unused, and purchased from Connecting Point.